FAQs

Order Status

Q: How do I check my order status?

A: If you have an account, you can view your order in Your Order History. If you do not have an account, or didn't log in when you placed your order, you can send an email to [email protected] with your order number and billing zip code to receive more information about your order status.

Q: Where can I find my order number?

A: If you have an account, your order number can be found in Your Order History. If you do not, you can find in the confirmation email you received after placing your order.

Q: What should I do if I did not receive a confirmation email?

A: Please check your spam or junk folder. If you still cannot find it, send an email to [email protected] with your billing name and address to receive more information about your order.

Q: Will all my items ship together in my order?

A: In most cases, your entire order will ship together. If some items are shipped separately, you will be notified by the Go Gear Direct Customer Team

Q: Can you ship some of the items in my order ahead of ones that aren't currently available?

A: We may be able to ship some portion of your order separate from the rest if you'd like for an additional fee. Please Contact Us and our team will be happy to help.

Q: Where do I get my shipment tracking number?

A: Once your order has shipped, you will receive an email notification with shipment and tracking information. Or if you have an account, you will see your tracking information listed under your Order History.

Q: What if I don't see a tracking number?

A: The reason you may not see a tracking number for your order include:

• Your order is being processed
• Your item has not arrived yet from our supplier
• Your order is being packed, but does not have a tracking number yet

Q: Will you let me know if my order is delayed?

A: If your order is delayed, we will email an update to the address associated with your order.

Q: How can I find out when a backordered item will ship?

A: We rely on our suppliers to provide estimates on all backordered items, and share them with you. Once your order is confirmed, we'll email you the ETA on any backordered items. Finally, you can always check your Order Status by sending an email to [email protected].

News Letter Signup

Q: I canceled my subscription from Go Gear Direct newsletter, want to subscribe back, but not getting any newsletter. How can I fix it?

A: Unsubscribed users can opt to resubscribe to our newsletter by filling out and submitting the following signup form .

Q: Why can't I subscribe to receive updates on the website after I unsubscribed to the original email sign-up request I received?

A: Our firewall doesn't allow re-subscription after you have un-subscribed. Please request to be re-subscribed via email to [email protected].

Go Gear Direct Price Match Guarantee

Q: What is the Go Gear Direct Price Match Guarantee?

A: Go Gear Direct promises to never be beat on price by direct competitors. We promise to match the price on a qualifying piece of gear found at another store.

Q: What is a qualifying piece of gear?

A: Any new gear that is sold retail online by a direct competitor (think Cabelas, Amazon, Wal-mart, Midway, or Brownell’s to GoGear Direct qualifies for the price match guarantee.

Q: How do I make a price match claim with GoGear Direct?

A: Just send an e-mail to [email protected] with a screenshot of the lower priced item. The claim will be reviewed and an e-mail will be sent back to you within 48 hours.

Q: What if the competitor does not have the item in stock or has limited quantities of the product?

A: Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Go Gear Direct has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Q: Does Go Gear Direct match prices for liquidation or going out of business sales?

A: No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from the GoGear Direct Price Match Guarantee. GoGear Direct may run tests of the Price Match Guarantee amend these terms at any time. To see the complete list of terms please review the Price Match Gurantee section of the Terms and Conditions.

Gear Plans

Q: Will Go Gear Direct ever expand into other types of "gear"?

A: Yes! We are very excited to expand into many other activities where new and interesting gear will be a necessity.

California Prop 65 and Outdoor Element

Q: Carbon Monoxide and Soot?

A:The combustion of wood, charcoal, and other fuels can expose you to chemicals including carbon monoxide and soot, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to P65Warnings.ca.gov.

Look for this warning on relevant products:

 WARNING: This product can expose you to carbon monoxide and soot, which are known to the State of California to cause cancer and reproductive harm. For more info, go to P65Warnings.ca.gov.

Q: Lead and Lead Compounds?

A:

• Lead is on the Proposition 65 list because it can cause birth defects or other reproductive harm.  Exposure to lead during pregnancy can affect brain development and cause learning and behavior problems for the child.  Exposure to lead can harm the reproductive systems of men and women.
• Lead and lead compounds also are on the Proposition 65 list because they can cause cancer.  Exposure to lead and lead compounds may increase cancer risk.
• For more information go to P65Warnings.ca.gov.

Look for this warning on relevant products:

 WARNING: This product can expose you to lead and lead compounds, which are known to the State of California to cause cancer and reproductive harm. For more info, go to P65Warnings.ca.gov.

Q: What is Proposition 65?

A: It is a California law that requires the State of California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986. Updated annually, this list has grown to include over 900 chemicals. Under Proposition 65, businesses are required to provide Californians a warning if their products, activities, or establishments might expose Californians to a chemical that is on that list.

For more information on Proposition 65, please visit the OEHHA website at: oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language

Q: I don't live in California, Why am I seeing this Warning?

A: Outdoor Element makes every effort to comply with every state and every federal law and their regulatory standards. To comply with California Law, we provide a warning on any product webpage that contains a Proposition 65 listed chemical unless we know for certain California has determined such a product does not require a warning. Because we cannot be certain that something we ship to Texas will not be sold in California, we choose to put the warning on all such product webpages, regardless of their final destination.

Q: Does the warning mean the Product is unsafe?

A: No. The fact that a product has California’s Proposition 65 warning does not mean that the product is unsafe. Coffee shops, hotel lobbies, amusement parks, gasoline, and automobiles all have Proposition 65 warnings in California. Thus, the State of California has listed chemicals that the US Food and Drug Administration and the US Environmental Protection Agency, among others, have deemed safe. In this way, some authorities categorize Proposition 65 as a ‘right to know’ law rather than a true product ‘safety’ law.

Q: So how does Outdoor Element determine if one of its products should have a California Proposition 65 warning?

A: Outdoor Element will place a Proposition 65 warning on a webpage if a product contains a chemical that California has listed as a reproductive harm risk, and there is no evidence that a dose 1,000 times greater would not cause observable reproductive harm in test animals, or has listed as a cancer risk, and there is no evidence that fewer than 1 in 100,000 individuals exposed to the chemical would have an increased risk of cancer as a result of that exposure over a period of 70 years.

Q: If the warning doesn’t automatically mean “unsafe” what does it mean?

A: The “cancer” short warning confirms that if you are exposed to the chemical every day for 70 years, it could, theoretically, increase your chances of getting cancer by .001%. As stated in the Californian Law: For chemicals that are listed as causing cancer, the "no significant risk level” is defined as the level of exposure that would result in not more than one excess case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime.

The “reproductive harm” short warning confirms that test animals did not show signs of birth defects or reproductive harm unless they were exposed to 1,000 times the dose indicated on the list. The Californian Law states that chemicals that are listed as causing birth defects or reproductive harm, the “no significant risk level” is determined by identifying the highest dose level which does not exhibit observable reproductive harm in test animals and dividing the exposure level by 1,000.

Q: Does Outdoor Element engage in animal testing?

A: No. Outdoor Element does not engage in animal testing. Industry data and other historical data have been relied upon for some product safety compliance.

Q: Can you summarize/answer the question Why is there a Proposition 65 Warning?

A: California law requires that a warning must be given to Californians unless exposure is below what California considers “significant.” For birth defects or other reproductive harms, California has defined “significant” as exposure 1,000 times less than an amount which would produce observable harm (0.1%). For cancer related harms, California has defined “significant” as a rate of exposure over the course of 70 years that might result in 1 additional incidence of cancer in 100,000 (0.001%).

Our products are in compliance with all state and federal regulatory standards and proper consumer use of our products fall well below the exposure levels required to increase chances of cancer, birth defects or reproductive harm.